{"id":57,"date":"2019-03-17T15:40:42","date_gmt":"2019-03-17T15:40:42","guid":{"rendered":"https:\/\/goya.everthemes.com\/demo-basic\/?page_id=57"},"modified":"2024-07-17T08:45:22","modified_gmt":"2024-07-17T07:45:22","slug":"faq","status":"publish","type":"page","link":"https:\/\/indianspiceship.com\/index.php\/faq\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"
[vc_row et_full_width=”true” et_row_padding=”true” parallax=”content-moving” thb_column_padding=”true” css=”.vc_custom_1717601883878{padding-top: 160px !important;padding-bottom: 160px !important;background: #c37d49 url(https:\/\/indianspiceship.com\/wp-content\/uploads\/2024\/05\/pexels-kimvanvuuren-3040873-Copy-copy-1-scaled.jpg?id=3576);background-position: center;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column et_column_color=”et-light-column”][vc_row_inner][vc_column_inner offset=”vc_col-lg-6″][vc_column_text css=”.vc_custom_1562722170105{margin-top: 20px !important;}”]\n

FAQ’s<\/h1>\n

Most frequently asked questions<\/h4>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116490670{padding-top: 60px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n

Shopping Basics<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”What Shipping Methods Are Available?” tab_id=”1522322738673-aea3abb5-b800fe1b-0bf9″][vc_column_text css=””]We offer a variety of shipping methods to suit your needs, including standard, expedited, and bulk shipping. All orders are processed and shipped every Monday from our warehouse in France.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What are your shipping and return policies?” tab_id=”1522322738697-88e8c59b-62ccfe1b-0bf9″][vc_column_text css=””]At Indian Spice Ship, we strive for 100% customer satisfaction. If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 30 days of receipt for a full refund. Please contact us at info@indianspiceship.com to initiate a return and receive further instructions. <\/span><\/p>\n

Refunds are processed within 5-7 business days after we receive and inspect the returned items. Customers are responsible for return shipping costs unless the item received was damaged or incorrect.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do You Ship Internationally?” tab_id=”1522322884722-77aa01b6-d3ecfe1b-0bf9″][vc_column_text css=””]Yes, we ship our spices internationally from India and our warehouse in France. Please e-mail us at info@indianspiceship.com or call +91-9652173439 for more details on delivery times and shipping costs.<\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116498597{padding-top: 60px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n

Payments<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”What Payment Methods Are Accepted?” tab_id=”1555532166627-d18a27a7-6515″][vc_column_text css=””]We accept a variety of payment methods, including Visa, MasterCard, American Express, UPI Gateway, Internet Banking and PayPal. All transactions are securely processed to protect your information.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you accept international credit cards?” tab_id=”1555532166698-b9e07fe9-85b4″][vc_column_text css=””]Yes, we accept international credit cards. Please ensure your billing address matches the one associated with your credit card to avoid any issues.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you charge sales tax on any item?” tab_id=”1555532166782-e41f6de6-d637″][vc_column_text css=””]Sales tax is applied to orders based on the applicable laws and regulations of your state or country. The total tax amount will be displayed at checkout before you complete your purchase.<\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116504661{padding-top: 60px !important;padding-bottom: 60px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n

Shipping & Returns<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”I want to return my purchase! What do I do?” tab_id=”1554865954832-7b4f4f32-3205″][vc_column_text css=””]If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund. Please reach out to us for detailed instructions on how to proceed.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How long does it take for me to get a refund?” tab_id=”1554865954888-c3d499b3-2d6e”][vc_column_text css=””]Refunds are processed within 5-7 business days after we receive your returned item. The refund will be issued to the original payment method used for the purchase.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How Can I Cancel Or Change My Order?” tab_id=”1554865954966-a58332cc-34e7″][vc_column_text css=””]If you need to cancel or change your order, please contact us as soon as possible at info@indianspiceship.com or call +91-9652173439. We will do our best to accommodate your request.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I get assistance if I need it?” tab_id=”1554865955032-f07c32a3-1c21″][vc_column_text css=””]Our customer service team is here to help! You can reach us by emailing info@indianspiceship.com or calling +91-9652173439. We strive to respond to all inquiries within 24 hours.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How are orders processed and shipped?” tab_id=”1717601754656-89883ed8-57d1″][vc_column_text css=””]All orders are shipped every Monday-Tuesday from our warehouse in R\u00e9union Island, France. It takes us 1-2 weeks to procure the items from India depending on the product.<\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row et_full_width=”true” et_row_padding=”true” css=”.vc_custom_1578537181414{padding-top: 90px !important;padding-bottom: 90px !important;background-color: #f8f8f8 !important;}”][vc_column][vc_row_inner content_placement=”middle”][vc_column_inner offset=”vc_col-lg-offset-1 vc_col-lg-6″][vc_column_text]\n
Contact<\/h5>\n

Still have questions?<\/h2>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner offset=”vc_col-lg-3″]\t\t
\n\t\t\tContact Us<\/span>\r\n\r\n\r\n<\/svg>\r\n<\/a>\n\t\t<\/div>\n\t\t\n\t[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row et_full_width=”true” et_row_padding=”true” parallax=”content-moving” thb_column_padding=”true” css=”.vc_custom_1717601883878{padding-top: 160px !important;padding-bottom: 160px !important;background: #c37d49 url(https:\/\/indianspiceship.com\/wp-content\/uploads\/2024\/05\/pexels-kimvanvuuren-3040873-Copy-copy-1-scaled.jpg?id=3576);background-position: center;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column et_column_color=”et-light-column”][vc_row_inner][vc_column_inner offset=”vc_col-lg-6″][vc_column_text css=”.vc_custom_1562722170105{margin-top: 20px !important;}”] FAQ’s Most frequently asked questions [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116490670{padding-top: 60px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text] Shopping Basics [\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”What Shipping Methods Are Available?” tab_id=”1522322738673-aea3abb5-b800fe1b-0bf9″][vc_column_text css=””]We offer a variety of…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-57","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/indianspiceship.com\/index.php\/wp-json\/wp\/v2\/pages\/57"}],"collection":[{"href":"https:\/\/indianspiceship.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/indianspiceship.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/indianspiceship.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/indianspiceship.com\/index.php\/wp-json\/wp\/v2\/comments?post=57"}],"version-history":[{"count":6,"href":"https:\/\/indianspiceship.com\/index.php\/wp-json\/wp\/v2\/pages\/57\/revisions"}],"predecessor-version":[{"id":3716,"href":"https:\/\/indianspiceship.com\/index.php\/wp-json\/wp\/v2\/pages\/57\/revisions\/3716"}],"wp:attachment":[{"href":"https:\/\/indianspiceship.com\/index.php\/wp-json\/wp\/v2\/media?parent=57"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}