Welcome to Indian Spice Ship! We are delighted to share our passion for spices with you. These Terms and Conditions outline the rules and regulations for using our website, services, and purchasing our products. By accessing or using our site, you agree to be bound by these terms.
1. Introduction
Our website is operated by Indian Spice Ship. Throughout the site, the terms “we,” “us,” and “our” refer to Indian Spice Ship. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”).
2. Use of the Site
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the site. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.
3. Privacy Policy
Your privacy is critically important to us. This privacy policy document outlines the types of personal information that is received and collected by Indian Spice Ship and how it is used.
Information Collection and Use
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.
Consent
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Third-Party Services
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
4. Products and Services
We offer a range of high-quality spices sourced directly from the heart of India. Our products are available for purchase through our website. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion.
5. Order Acceptance and Cancellation
We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.
6. Shipping and Delivery
All orders are shipped every Monday from our warehouse in France. It takes us 1-2 weeks to procure the items from India, depending on the product. Please review our [FAQ] for more information.
7. Returns and Refunds
We strive for 100% customer satisfaction. If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 30 days of receipt for a full refund. Please contact us at info@indianspiceship.com to initiate a return and receive further instructions. Refunds are processed within 5-7 business days after we receive and inspect the returned items. Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
8. Intellectual Property
The content, layout, design, data, databases, and graphics on this website are protected by copyright and other intellectual property laws and are owned by Indian Spice Ship. You may not reproduce, modify, copy, distribute, or use any of the materials or content on our site without our prior written consent.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Indian Spice Ship shall not be liable for any damages resulting from the use or inability to use our products or services, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
10. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of France/India.
11. Changes to Terms
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
12. Contact Information
Questions about the Terms of Service or Privacy Policy should be sent to us at info@indianspiceship.com or by calling +91-9652173439.
Thank you for choosing Indian Spice Ship. We hope you enjoy our spices as much as we enjoy bringing them to you.